Frequently Asked Question



  • Sending Money
  • Creating an Account
  • Remittance Fees & Exchange Rates
  • Payment Methods
  • Receiving Money
  • Track, Edit or Cancel Transactions
  • Security and Fraud Awareness
  • I have other questions. I would like to talk to an iRemit representative.

HOW TO DO TRANSACTIONS ?


Thru iRemit Online: Transact anytime, anywhere at your own convenience. Simply create an account and login to start sending money. Thru iRemit offices: iRemit is present in 23 countries. View the branch locations here. Thru iRemit agents and tie-ups: iRemit has established partnerships with agents and tie-ups in some countries to accept remittance in its behalf. View the agent and tie-up locations here.

Online users with previous online transactions can send money in just 1 step by clicking "Send Another". Watch the video tutorial here.
For first time users without previous online transactions, create an account with us by simply registering you personal details. After successfully creating an account, you can start sending money in 3 easy steps.

Step 1. Compute - Type in the total amount that you want to remit and pick the delivery mode.
Step 2. Beneficiary - Let us know whom you want to send money to by providing the details of your beneficiary
Step 3. Pay - Fund your transfer and we deliver. Click here to watch the tutorial.

CREATING AN ACCOUNT


Click "Join Now" and fill up your details in the registration form. A temporary password will be sent to your email. On your first login, reset your password. Watch the step-by-step video tutorial here.

On the Sign-In page, click the 'Forgot Password' button. An email will be sent to you for the instructions on how to reset your password.

REMITTANCE FEES & EXCHANGE RATES


iRemit fees depend on the country that you are sending from and the mode in which you want the money received by your beneficiary. Please use the cost estimator to calculate the estimated cost for your transaction.

Your rate will be locked in until 23:59:59 of the day that you confirmed your transaction following your timezone.

PAYMENT METHODS


The payment methods vary per country. Please contact Customer Support for more details.

RECEIVING MONEY


There are three different ways for your beneficiary to receive the money that you sent through iRemit.

- iRemit Visa Card
Simply send money by loading your beneficiary's iRemit Visa Card. In minutes, your money will be transferred and can be withdrawn by your beneficiary in over 19,000 ATMs in the Philippines.
- Credit to bank account
Through this delivery mode, your beneficiary will receive the money directly in his/her bank account.
- Cash Pick-up
Your beneficiary can pick up anywhere from 22,000 integrated pick up centers. No bank account required.

The fastest way to receive the money in minutes is with the iRemit Visa Card. For other service modes,the average time for the money to be received by the beneficiary is within 1 to 2 banking days.

TRACK, EDIT OR CANCEL TRANSACTIONS


You can track the status of your transfer by checking the "My History" Tab once you are logged into your account.

• Approved: Your transaction is being processed for fulfillment to your beneficiary.
• Available for Pick-up: If you sent via Cash Pickup, the remittance is now available for claiming by your beneficiary.
• Credited: If you sent via Credit to Bank account, the remittance has already been credited to bank account your provided.
• Delivered: Delivered: Your remittance has already been claimed.

Should there be any changes to the details of your transaction e.g wrong name, wrong account number, kindly contact our Support for assistance.

​You can request for a cancellation or a refund provided that the money you remitted has not been dispatched.

If you want to cancel by email or phone, iRemit is glad to help you. You may reach us at:
Email: iask@iremit-inc.com
Domestic Toll Free Number:
1-800-10-ITANONG (4826664)
1-800-10-INQUIRY (4678479)

SECURITY AND FRAUD AWARENESS


​You should never respond to emails asking for financial information. Call iRemit and inform them of such email. iRemit should be contacted immediately should you suspect that you may be a victim of fraud.

​​There are now websites that provide information and trends in consumer fraud. Please ensure you get the latest news and updates.

​​The security of your personal information is important to us. iRemit may give you a call to verify certain details regarding your transaction. If someone calls you claiming to be from iRemit and asks for your personal information, we recommend that you return the call using our toll free numbers provided on our website.

I HAVE OTHER QUESTIONS. I WOULD LIKE TO TALK TO ​AN IREMIT​ REPRESENTATIVE.


Please contact our Support for assistance or send us an email.

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